TERMS AND CONDITIONS OF EDUCATIONAL SERVICES

Ruslan Fedorenko
Effective Date: September 1, 2026
Version: 2.0

1. General Provisions

1.1. These Terms and Conditions of Educational Services (the "Terms") govern the purchase and use of educational services and digital learning products provided by Ruslan Fedorenko (the "Service Provider"), who offers English-language instruction and language examination preparation services.
1.2. Service Provider Information:

• Full Name: Ruslan Fedorenko
• Location: Alberta, Canada
• Business Correspondence Address: Available through the Service Provider's official contact information
• Telephone and Email: Available on the Service Provider's official website

1.3. These Terms apply to all educational services and products offered by the Service Provider, including:

• Individual General English lessons;
• Individual CELPIP preparation lessons;
• Group English lessons;
• Group CELPIP preparation lessons;
• Structured CELPIP group preparation courses;
• The Time Machine online course;
• Digital courses and educational programs;
• Video lessons, audio materials, practice exercises, tests, and other educational resources.

1.4. When purchasing educational services or digital products, students confirm that they have read and agree to these Terms by selecting the appropriate checkbox during checkout or providing another form of express consent.
1.5. Before payment, students are provided with information about the relevant service or product, including its price, duration, format, schedule, access period, payment terms, cancellation policy, and refund conditions.
1.6. The product description, price, and other conditions displayed on the checkout page, in the purchase confirmation, or in a separate written agreement form part of the agreement between the student and the Service Provider.
1.7. Where specific terms apply to a particular product and have been disclosed before purchase, those terms apply alongside these Terms. In the event of a conflict, the product-specific terms take precedence regarding the matters they expressly address, provided this does not conflict with applicable law.
1.8. Nothing in these Terms limits any consumer rights protected by applicable law.

2. Registration and Purchase of Services

2.1. Students agree to provide accurate and up-to-date information necessary to complete purchases, arrange lessons, and communicate with the Service Provider.
2.2. If educational services are purchased for another person, the purchaser remains responsible for fulfilling the payment obligations under the agreement.
2.3. Services for minors are provided in accordance with applicable law, including any requirements for parental or legal guardian consent.
2.4. Students must have the equipment, software, and stable internet connection required to participate in online lessons.
2.5. If a purchased product requires a personal account, students are responsible for maintaining the confidentiality of their login credentials.
2.6. Following a purchase, students receive an order confirmation and information about accessing the service or product in accordance with the purchase terms and applicable legal requirements.

3. Types of Educational Services

3.1. Individual Lessons

3.1.1. Individual General English and CELPIP preparation lessons are personally delivered by Ruslan Fedorenko at times agreed upon with the student.
3.1.2. Individual lessons are generally sold in prepaid packages of 10 lessons.
3.1.3. Each package is a separate purchase. Once a package has been completed, students may purchase another package.
3.1.4. Purchasing one package does not create an obligation to purchase another and does not involve automatic payment renewal.
3.1.5. Students choosing individual CELPIP preparation also pay in packages of 10 lessons unless otherwise expressly stated in the agreed offer.

3.2. Regular Group Lessons

3.2.1. Group lessons are conducted according to a schedule established in advance.
3.2.2. Regular group lessons may be sold in packages of 10 lessons.
3.2.3. The number of participants, lesson duration, format, schedule, and other details are determined by the terms of the particular group.
3.2.4. Participation in group lessons requires students to follow the group's established schedule.

3.3. CELPIP Group Preparation Course

3.3.1. The structured CELPIP group preparation course consists of 20 lessons.
3.3.2. Lessons are generally held twice per week according to the announced schedule.
3.3.3. Students purchase the complete 20-lesson course. This purchase is not a monthly subscription.
3.3.4. The course may be paid for in full or in three installments if this payment option is available during checkout.
3.3.5. Attendance, missed lessons, and lesson recordings are governed by Section 7 of these Terms.

3.4. Digital Courses

3.4.1. Digital educational products may include Time Machine, online CELPIP preparation courses, video lessons, audio materials, educational assignments, tests, and other learning resources.
3.4.2. Product content, access duration, delivery arrangements, and availability of additional support are specified in the product description before purchase.
3.4.3. Unless expressly included in the offer, purchasing a digital course does not include individual lessons, unlimited assignment feedback, or personal consultations.

4. Prices and General Payment Terms

4.1. Current prices for educational services and digital products are displayed on the relevant sales pages, in offers provided by the Service Provider, or during checkout.
4.2. Unless otherwise stated, all prices are expressed in Canadian dollars (CAD).
4.3. Applicable taxes and mandatory additional charges are disclosed before the purchase is confirmed.
4.4. Payments may be processed through Stripe or other payment methods offered by the Service Provider.
4.5. Before confirming a purchase, students are informed of the total amount payable and agree to the applicable payment terms.
4.6. A student's bank or payment provider may charge additional fees, including currency conversion fees. Such fees are determined by the relevant financial institution.
4.7. The Service Provider may change prices for future purchases. Price changes do not affect the agreed price of services already purchased unless otherwise permitted by applicable law and the relevant agreement.
4.8. The start date of services or access to digital products is determined by the conditions of the specific purchase.
4.9. If the Service Provider cannot fulfill an order, the student will be notified and offered an appropriate remedy in accordance with the agreement and applicable law.

5. Lesson Package Payments and Installment Plans

5.1. Payment for 10-Lesson Packages

5.1.1. Individual lessons and applicable group lessons are paid for in packages of 10 lessons unless otherwise stated in the terms of the specific service.
5.1.2. Payment covers a specified number of lessons rather than a calendar month.
5.1.3. If a lesson is rescheduled under the applicable policy without being deducted from the package, the package completion date may be extended.
5.1.4. Each subsequent package must be purchased separately. No automatic renewal or payment for another package will occur without the student's consent.

5.2. Payment for the 20-Lesson CELPIP Group Course

5.2.1. The CELPIP group preparation course may be purchased with a single payment covering the entire course.
5.2.2. Where available, students may choose to divide the payment into three installments.
5.2.3. Before purchase, students are informed of:

• The total course price;
• The price for payment in full;
• The total price under the installment plan;
• The number and amount of payments;
• Payment dates or billing frequency;
• Applicable taxes and other mandatory charges.

5.2.4. The total installment price may be higher than the single-payment price. Any such difference is clearly disclosed before purchase.

5.3. Automatic Payments Through Stripe

5.3.1. By selecting the three-installment option, students agree to purchase the complete course and accept the disclosed payment schedule.
5.3.2. Students authorize Stripe to automatically charge the agreed amounts to their selected payment method.
5.3.3. Stripe may technically identify this payment arrangement as a "subscription." However, in this context, it represents payment for a single course in three installments, not an indefinitely renewing subscription.
5.3.4. After all three agreed payments have been completed, automatic charges under the installment plan will stop.
5.3.5. No additional course or lesson package will be purchased automatically.
5.3.6. A student's decision to stop attending lessons does not, by itself, cancel valid payment obligations for the purchased course, except where applicable law or the agreed purchase terms provide a right to cancel or receive a refund.
5.3.7. If a scheduled payment fails, the Service Provider will notify the student and provide a reasonable opportunity to resolve the issue.
5.3.8. If payment remains outstanding, the Service Provider may temporarily suspend access to future lessons or learning materials to the extent permitted by law.
5.3.9. Students may contact the Service Provider to withdraw authorization for automatic charges or arrange another payment method. Doing so does not automatically eliminate any lawful outstanding balance.
5.3.10. If a student has a valid right to cancel the purchase or receive a refund, future payments will be canceled or adjusted accordingly.
5.3.11. The Service Provider does not impose undisclosed penalties, interest, or additional fees that are not permitted by applicable law.

6. Individual Lessons: Cancellation and Rescheduling

6.1. Students may cancel or reschedule one individual lesson per calendar month without losing the prepaid lesson, provided they notify the instructor at least 12 hours before the scheduled start time.
6.2. When proper notice is provided, the canceled lesson is not deducted from the prepaid package.
6.3. The lesson is rescheduled to another mutually agreed date, usually at the end of the current package.
6.4. As a result, the package completion date and the payment date for the next package may be postponed.
6.5. The number of prepaid lessons remains unchanged. For example, a student who purchases a package of 10 lessons and uses one permitted rescheduling opportunity remains entitled to all 10 lessons.
6.6. Any additional cancellations or rescheduling requests initiated by the student within the same calendar month will count as used lessons and will be deducted from the package, regardless of how much advance notice is provided.
6.7. If a student cancels or requests to reschedule less than 12 hours before the scheduled start time, the lesson is considered used and is deducted from the package, even if it is the student's first cancellation that month.
6.8. If a student fails to attend a lesson without prior notice, the lesson is considered used.
6.9. Unused monthly cancellation or rescheduling allowances do not accumulate or carry over to subsequent calendar months.
6.10. Rescheduling is subject to the instructor's availability. The original day of the week or time slot cannot be guaranteed.
6.11. If a student arrives late, the lesson will still end at its originally scheduled time and will not be extended to compensate for the delay.
6.12. If the Service Provider cancels a lesson, it will not be deducted from the package. The student will be offered another mutually agreed date or a refund for the affected lesson.
6.13. These rules apply to individual General English and CELPIP preparation lessons unless different terms were expressly agreed upon before purchase.
6.14. All provisions of this section are subject to mandatory student rights under applicable law.

7. Group Lessons and the 20-Lesson CELPIP Course

7.1. Schedule and Attendance

7.1.1. Group lessons are conducted according to the schedule established in advance.
7.1.2. Students are responsible for joining lessons on time and participating as scheduled.
7.1.3. A student's absence does not require the instructor to reschedule the lesson for the entire group.
7.1.4. If a student misses a group lesson, that lesson is considered delivered to the student and counts toward the total number of lessons in the purchased course or package.
7.1.5. Missed group lessons are not replaced with individual lessons or compensated with additional group lessons.
7.1.6. A student's absence alone does not entitle them to a refund for the missed lesson, except where required by applicable law or the agreed purchase terms.

7.2. Recordings of Missed Lessons

7.2.1. If a student knows in advance that they cannot attend a group lesson, they may ask the instructor to record it.
7.2.2. The recording request must be submitted before the scheduled lesson begins.
7.2.3. If the student submits a timely request and recording is permitted under applicable law and the required participant consents, the Service Provider will arrange a recording and make it available for the student's personal educational use.
7.2.4. If the student does not notify the instructor of their absence or request a recording before the lesson begins, the Service Provider is not obligated to provide a recording or conduct a replacement lesson.
7.2.5. Receiving a recording does not change the status of the lesson. It remains a completed lesson and counts toward the purchased course or package.
7.2.6. Recordings are intended exclusively for personal study. Selling, publishing, sharing, or distributing recordings to third parties without the necessary permissions is prohibited.
7.2.7. Before recording lessons, the Service Provider will provide appropriate notice to participants, obtain required consents, and comply with applicable privacy laws.

7.3. Schedule Changes and Group Lesson Cancellations

7.3.1. The Service Provider may propose reasonable schedule changes with advance notice to participants.
7.3.2. Material changes to the course format, content, or schedule will be addressed with students in accordance with the agreement and applicable law.
7.3.3. If the Service Provider cancels a lesson, students will be offered a rescheduled lesson or another appropriate remedy.
7.3.4. If a group cannot be formed or a course cannot begin for reasons attributable to the Service Provider, students will be offered an alternative available group, subject to their agreement, or a refund for services not provided.
7.3.5. If the Service Provider cannot deliver the agreed services and the student does not accept the proposed alternative, any refund will be handled in accordance with the agreement and applicable law.

8. Digital Courses and Learning Platform

8.1. Digital products may include video lessons, audio materials, interactive exercises, educational texts, tests, assignments, and other learning resources.
8.2. The content of each product, access period, delivery arrangements, technical requirements, and included support are described before purchase.
8.3. Access to digital courses is provided once the applicable purchase conditions have been met or on the specified course start date.
8.4. Where access is provided for a limited period, students may use the materials during the agreed access term.
8.5. Completing payment for a course, including all installments, does not automatically grant lifetime access.
8.6. The Service Provider may update and improve educational materials and platform functionality.
8.7. During the agreed access period, the Service Provider will not materially reduce the purchased course content or included support without providing an appropriate remedy.
8.8. Students experiencing technical problems may contact the Service Provider for assistance.
8.9. If a purchased product or a substantial part of it cannot be provided, the Service Provider will take reasonable steps to restore access or provide another appropriate remedy in accordance with the agreement and applicable law.
8.10. Cancellation and refund terms for Time Machine and other digital courses are specified in the terms of the relevant product and must be available before payment. These terms cannot restrict mandatory consumer rights.

9. Purchase Cancellation and Refunds

9.1. Refunds are governed by these Terms, the specific purchase conditions, and applicable law.
9.2. As a general rule, payments for purchased lesson packages and educational courses are not refundable solely because a student changes their personal plans, decides to stop studying, misses lessons, or is dissatisfied with their own progress.
9.3. This policy does not limit any statutory right to cancel an agreement or receive a refund.
9.4. If the Service Provider cannot deliver a paid service or part of it, the student will be offered an appropriate remedy, which may include rescheduling, an alternative service with the student's agreement, or a refund for services not provided.
9.5. If some lessons have already been delivered and a refund is owed for the remaining lessons, the amount will be calculated using the agreed price allocation or proportionally based on the number of equally valued lessons, unless another allocation was established.
9.6. The Service Provider will not retroactively increase the price of completed lessons to unjustifiably reduce a refund owed to the student.
9.7. Where applicable law grants a student the right to cancel an agreement, provisions requiring full payment or restricting refunds do not apply to the extent that they conflict with that right.
9.8. Students may submit refund requests through the Service Provider's official contact email, including their name, purchase email address, product name, and reason for the request.
9.9. Requests will be reviewed without unreasonable delay. Refunds owed by the Service Provider will be initiated within applicable legal deadlines, normally to the original payment method.
9.10. Students retain the right to contact their payment card issuer, a competent consumer protection authority, or a court.

10. Learning Outcomes and CELPIP Preparation

10.1. The Service Provider offers educational services intended to develop language skills and prepare students for language examinations.
10.2. Learning outcomes depend on factors including the student's initial proficiency, attendance, independent study, completion of assignments, individual abilities, and other circumstances.
10.3. The Service Provider does not guarantee a particular CELPIP score or other examination result unless a separate written offer expressly provides such a guarantee and defines its conditions.
10.4. Practice test results, assessments of written and spoken responses, instructor recommendations, and estimated scores are provided for educational purposes and do not constitute official examination results.
10.5. Registration for official examinations and payment of examination fees are the student's responsibility unless expressly included in the purchased service.
10.6. Completing an educational program does not guarantee immigration status, employment, admission to an educational institution, or a favorable decision by any third party.
10.7. CELPIP and other examination names and associated trademarks belong to their respective owners.
10.8. Any statements about the Service Provider's official status, certifications, professional qualifications, or relationships with examination organizations are made only to the extent supported by valid credentials or authorizations.

11. Intellectual Property

11.1. Educational materials, video lessons, audio recordings, presentations, texts, exercises, graphic elements, and other materials created or lawfully used by the Service Provider are protected by applicable intellectual property laws.
11.2. Purchasing an educational product grants the student a limited, personal, non-exclusive right to use the relevant materials for personal educational purposes during the agreed access period.
11.3. Without the necessary permission, students must not:

• Share access to paid products with other individuals;
• Sell or distribute educational materials;
• Publicly upload lesson recordings, videos, audio, or other protected content;
• Use protected materials to create commercial products in violation of intellectual property rights;
• Bypass technical access controls;
• Use automated tools to copy educational materials in bulk without authorization.

11.4. Materials expressly made available for download may be retained for personal study in accordance with the applicable product terms.
11.5. Copyright and other intellectual property rights remain with the Service Provider or the relevant rights holders.
11.6. These Terms do not restrict uses of materials expressly permitted by applicable copyright law.

12. Accounts and Security

12.1. If a product requires a personal account, students are responsible for keeping their login credentials confidential.
12.2. Accounts are intended for use by the registered student unless otherwise expressly permitted by the product terms.
12.3. Selling, transferring, or providing account access to third parties without the Service Provider's permission is prohibited.
12.4. Students must notify the Service Provider if they suspect unauthorized account access.
12.5. The Service Provider may temporarily restrict access where there are reasonable grounds to believe an account is being used in violation of these Terms or poses a security risk.
12.6. Any restriction or termination of access will be proportionate to the circumstances and consistent with applicable law.

13. Student Conduct

13.1. Students agree to treat the instructor and other participants with respect.
13.2. Insults, threats, harassment, discriminatory conduct, intentional disruption of lessons, and other unlawful behavior are prohibited during classes and while using the learning platform.
13.3. The Service Provider may take reasonable steps to protect participants and maintain an appropriate learning environment.
13.4. In cases of material misconduct, the Service Provider may warn the student, temporarily restrict participation, or terminate services to the extent permitted by law.
13.5. Termination of access due to misconduct does not automatically result in forfeiture of all previously paid amounts. Refunds and outstanding payment obligations will be determined in accordance with the agreement and applicable law.

14. Student Work and Lesson Recordings

14.1. Students retain their rights to original written work, responses, assignments, and other materials they create.
14.2. By submitting work for review, students permit the Service Provider to use it to the extent reasonably necessary for instruction, assessment, and feedback.
14.3. The Service Provider does not automatically obtain the right to use a student's name, photographs, voice, results, or work for advertising purposes.
14.4. Publishing testimonials, learning results, photographs, or video recordings that identify a student for promotional purposes requires appropriate consent.
14.5. Where lessons are recorded, participants will receive the necessary information about the recording, its purpose, access arrangements, and retention period.
14.6. The Service Provider will comply with applicable requirements regarding participant notification, consent, and the protection of personal information.
14.7. Students must not record or distribute lessons in ways that violate the rights of other participants or applicable law.

15. Technical Issues and Liability

15.1. The Service Provider agrees to deliver the purchased educational services with reasonable care and professional skill.
15.2. Students are responsible for the functionality of their own equipment, software, and internet connection.
15.3. Technical problems on the student's side do not automatically entitle the student to a refund for a lesson unless otherwise required by law or the agreed terms.
15.4. If a technical problem arises from the Service Provider's systems and materially prevents delivery of a paid service, the Service Provider will offer an appropriate remedy, which may include rescheduling, restoring access, or issuing a refund where applicable.
15.5. Reasonable maintenance may be carried out to support the operation of the learning platform.
15.6. In the event of significant service interruptions, the Service Provider will notify users where practicable and take reasonable steps to restore access.
15.7. If circumstances beyond the Service Provider's reasonable control prevent delivery of services, the parties will discuss rescheduling or another appropriate resolution.
15.8. To the extent permitted by law, the Service Provider is not responsible for remote or unforeseeable losses that are not a direct consequence of a breach of contractual obligations.
15.9. Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, intentional wrongdoing, or violations of mandatory consumer protection rights.

16. Privacy and Personal Information

16.1. Personal information is processed in accordance with applicable law and the separate Privacy Policy.
16.2. The Privacy Policy explains what personal information is collected, how it is used, with whom it may be shared, how it is protected, and what rights users have.
16.3. Payments may be processed by independent payment providers, including Stripe, under their applicable terms and privacy practices.
16.4. Acceptance of these Terms does not constitute automatic consent to optional marketing communications, publication of personal testimonials, or use of personal information for purposes unrelated to the educational services.
16.5. Separate consent will be obtained where required by applicable law.

17. Changes to These Terms and Governing Law

17.1. The Service Provider may update these Terms periodically to reflect changes in educational products, service delivery, technology, or applicable law.
17.2. Updated Terms will be published with a revised effective date.
17.3. Services already purchased remain governed by the version of the Terms accepted at the time of purchase, together with the agreed conditions of the relevant product.
17.4. Changes will not retroactively worsen material purchase conditions to the student's disadvantage without a valid legal basis and any required consent.
17.5. These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada, subject to mandatory consumer rights and protections that may apply in the student's place of residence.
17.6. Nothing in these Terms requires students to waive statutory consumer rights or available legal remedies.
17.7. If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
17.8. Questions, requests, and complaints may be submitted to the Service Provider using the contact information published on the official website.
17.9. Students retain the right to seek protection of their legal rights through the appropriate regulatory authority or court.